Hey! Stop Staring at My Blogs!!

Just kidding. I actually like it when you stare at my blogs. I want you to stare at my blogs. And not just stare at them, but play with them too. You know, comment, like, share…that kind of play. ;)

I get asked a lot about blogging, especially from telecom agents and telecom marketing people. The general consensus is there is a lot of mystery surrounding blogging, and people don’t understand what it’s for, how to do it, if it’s worth the time investment, and so on.

So these next few posts will focus on blogging for the telecom industry and I will attempt to answer your most burning questions.

[PSST - This is the part where you fill in your most burning questions down in the comments. Well, read the rest first and then comment.]

But let’s start here: WHY on earth would anyone want to blog when you could be closing your next big deal, enhancing customer service or frolicking in the rain?

Here are a few reasons why you might consider prioritizing blogging over whining about your fantasy football team:

  • Blogging is good for your website’s health. Think of blogging like doing cardio for your website. It keeps it fresh, active and full of life. And Google likes current, active websites. So the more you blog, especially with the right content and keywords in mind, the higher Google will place you in search results. And that means more web traffic, more leads, more business.
  • Blogging creates virtual “Mini Me’s” for you and your staff. There’s only one of you, and you only have one mouth, and can only talk to so many people at one time. But when you post a blog, your words are being added to the big library in the sky (or on the web) to live there happily ever forever (unless you take it down). So if you blog once a week, you’re essentially creating 52 online versions of “you” who are always selling and educating your target market.
  • Blogging makes you a super hero. Well, maybe not, but it does establish you as an expert and thought leader in your field. And with the evolution of marketing to less sales-based and more relationship-based, this is critical to you building trust with your target audience. Especially if your blog posts address relieving specific pain points experienced by your audience.
  • Blogging makes you more attractive. Ok silly question here, but would you rather kiss a real person or a blow-up doll? [God, I hope you said a real person.] Why? Something real is SO much better than something fake, and when you blog and put yourself out there, you become “REAL” to your audience. We do business with people we know, like and trust, so in that way, blogging makes you much more “attractive” in the business sense.

So its OK if you stare at my blogs.  They're real, and I take great care of them.  Heck its OK if you touch my blogs because in all reality, I'd really like you to share them with your friends.  All of them.  Because when great blogs get shared, the world becomes a better place, and everybody wins.

Wanna Fail Miserably? Try Being All Things to All People

Or you could learn to specialize and truly differentiate yourself.  Here's why:

The telecom world is full of "me too" companies. Oh you're a telecom agent? So are 4999+ other people in the country. Oh you provide hosted VoIP? So does my grandma. Oh you provide the best support? You get the idea.

Without differentiation, you are a zebra among zebras, and the potential customer grows dizzy trying to tell one apart from another. 

To stand out, get noticed and close more deals, you must truly differentiate yourself and your company from the herd of competition.

Here's how:

  • Quit trying to be all things to all people – Figure out where you shine and focus on that. Figure out where you close the most deals and focus on that. Stop trying to be a "Jack of all trades, master of none."
  • Choose a niche – What vertical market do you service the most? What market most needs the services you provide? Dive deep into that market and truly own it. Become one of gang. Attend their events. Develop customer services that make their lives easier. Target your marketing materials by using their language. You will close more deals, at higher rates, with less effort. 
  • Understand who you are, and who you are not – When you take on clients or projects that fall outside your expertise, you may pay a high learning curve price. Or even scarier, you may fall short on quality, resulting in unhappy customers. Better for the long-term health of your company to stay true to your core strengths.
  • Emphasize your uniqueness – Once you've identified what makes you different, make sure that message is front and center in all your messaging. Remember, you're trying to stand out from the crowd, not follow the herd!

Want Social Media Engagement?

Stop talking about yourself. Stop promoting yourself. Stop telling us what a great company you are. Your mom may think it's cute but your customer doesn't care. (Rule of thumb: only one in 10 posts should be about you.)

Start listening to your audience. Start understanding their likes, dislikes, pain points. Start posting stuff they would like. Start posting solutions to their problems.

Oh yes…and don't be boring. Be a little edgy. Be raw. Be yourself. Be engaging yourself. 

That is all.