Get Over Yourself! Your Marketing Should NOT Be About You

If there’s one thing I wish I could get across to the telecom agents and companies we work with regarding their marketing strategies, it’s this: Your messaging should not be about YOU! The whole “me, me, me” tactic is so 2009, and marketing has evolved very quickly past that stage.

So what should you talk about? Your customer? Well, yes, but it goes deeper than that. You must discover your target customer’s deepest pain points, and then provide valuable content addressing those pain points. In other words, you need to become your prospect’s problem solver and go-to guy or gal.

Why? Because that is how business is being done today. People are researching on the web the minute they have a question, and if you are out there providing great answers, you are in position to win their trust now and their business when they are ready to buy.

Back in December, I went on a few dates with a guy who was the epitome of old school marketing messaging. He was constantly trying to “sell” himself to me, telling me what a great person he was, how clean he keeps his house, how many friends he has. He was fun but after about the third date I realized I knew all kinds of random things about him, but he knew nothing about me, simply because he hadn’t bothered to ask me any questions.

Needless to say, I quickly grew bored and tired of hearing how great he was all the time. Rule #1 in dating (for the guy) is to get the girl to open up and talk about herself, and marketing is no different. If you can get the attention off you and focus on your customers’ needs, doubts and desires, you’re in.

Don’t get me wrong, there is a time and a place to sell yourself. But the first few interactions a prospect has with your company should be all about them.

It sounds so simple yet few companies implement this strategy effectively – perhaps because it does require more time for up-front research and content development and more creativity in distribution. But the payoff is so worth it.

Over the next few blogs, I will address exactly HOW you go about doing this from start to finish. In the meantime, keep in mind as you’re crafting your next email, blog or newsletter: It’s not about YOU, it’s about THEM!

Bios on Your Telecom Website: Why You Need Them & How to Do Them Right

I was speaking with one of our telecom agent clients the other day regarding their website. We were discussing the bios that go in the “About Us” section. They don’t have anything there, and were hesitant to post about their founders for fear it would make them look unprofessional and small-time. They asked me straight out: Why should we include bios on our website?

The short answer is: your bio is one piece of the puzzle in gaining your reader’s trust and potentially earning more business. And below I go into more depth about why that is.

Reason #1: Business is personal. People want to do business with people they know and like, so including a bio on your site describing your professional and personal background is a great idea. People don’t just want to know what your company does, they also want to know who they will be working with.

Reason #2: You’re allowed to be arrogant here. Besides your resume, this is the one place in the world where it’s perfectly acceptable and expected to brag about yourself. Tell the world about your educational and professional accomplishments, awards and other recognition you have received. Highlight any specialties, certifications or designations you have. Setting yourself up as an authority in your field makes you more trustworthy.

Reason #3: It creates a pre-disposition of trust. When someone gets a glimpse into your background, expertise and personal life, you become a real human being to them. This is important because people will trust people they know and respect more than they will a nameless, faceless company. And in a competitive landscape like telecom sales, you need all the trust you can get!

Now that we’ve discussed why you want to include a bio on your website, here are some tips for making them effective.

  • Share the educational and professional accomplishments that will be most relevant to your target audience.
  • Keep it short and sweet . Three to four short paragraphs should do it.
  • Use a bulleted list if you have a lot to share.
  • Include a friendly professional photo of yourself.
  • Don’t be afraid to share some personal info, such as hometown, family or hobbies. Just keep it to 2-3 sentences.
  • Feel free to use some creativity and personality! Being different and standing out from the crowd is a good thing.
  • Consider using brief video introductions for yourself and your team in addition to the printed text.

Now we’d like to hear from you. Any other reasons we left out? Any tips you’d like to share? Please let us know in the comments below.

Four Deadly Mistakes in Telecom Email Marketing

Many of our clients turn to us for help with email marketing. Typically, they have tried to do it on their own and are frustrated with their results.  By avoiding the following "deadly" mistakes, you can easily increase the effectiveness of your email marketing campaigns.

Mistake #1: Selling, selling, selling

Are you trying to SELL something in your email? If so, good luck. Telecom services are complex and require a long sales cycle, so using email marketing to sell is going to be highly ineffective.

Do this instead: Focus your email marketing to prompt your prospect to take one simple no-risk action. For example, download a free whitepaper, attend a webinar or event, or subscribe to your company blog.

Mistake #2: Having email "Motor Mouth"

If your email is longer than Homer's Odyssey, you're going to get a lot of deletes and unsubscribes. We see this all the time. For some reason, many companies feel they need to spell out every little thing in their marketing emails, resulting in close to zero conversion rates.

Do this instead: Keep it short, sweet and simple. Use bullets instead of long paragraphs, and if more information is necessary, include a button that links to a landing page with more info. Your email is meant to tease, so make sure it doesn't reveal everything or your prospect won't have a reason to contact you.

Mistake #3: Not including a clear, concise call to action

So now that your prospect has read your wonderful email, what are they supposed to DO? Most emails lack this one critical element – an effective call to action.

Do this instead: Decide on ONE clear call to action and display it with a large button prominently in the email. Examples are: "Join Our Free Webinar," or "Download Free Whitepaper," or "Subscribe Today."

Mistake #4: Having a sucky subject line

Your subject line is what will get your prospect to open the email, so it's super critical that you have a good one. Most subject lines are either boring with no intrigue at all, or they come across as spammy. Either option is going to result in low open rates.

Do this instead: Think about newspaper headlines. They always include a little element of mystery, enticing you to read the article. So maybe instead of "Great Meeting You at the Channel Show," (boring), your subject line could be "We Never Thought We'd Do This at the Channel Show." The second includes some intrigue and mystery. It leaves the reader asking, "do what?" and they are much more likely to open the email to find out.

By following these guidelines in your telecom email marketing, you will see drastic improvements. Have you found any tips or tricks to improve your email marketing? Please share in the comments below.